Terms of Use

Last updated: 9 November 2026

These terms cover your use of the LiveInHotels website and app. By creating an account or making a booking, you agree to them. We have tried to keep them short and in plain language, but please read them, especially the parts about bookings, payments and cancellations.

1. What LiveInHotels does

We list hotels and serviced apartments in the UAE that offer stays by the month, and we let you book them online. The stay itself is provided by the property, not by us. The property is responsible for the room, its condition and the services it offers. We are responsible for the booking platform and for helping when something goes wrong.

2. Your account

• You must be at least 18 to open an account or book.
• The details you give us must be accurate and your own. That matters because the property relies on them when you check in.
• Keep your password to yourself. Anything done through your account is treated as done by you, so tell us straight away if you think someone else has got into it.
• We may suspend or close an account that breaks these terms, is used for fraud or is abusive to properties or other users.

3. Bookings

When you choose a room and dates, you are sending a booking request to the property. The booking is only confirmed once the property accepts it and you receive a confirmation from us. Until then, the room isn't held for you.

The price you see before you confirm includes the monthly rate, the property's service charge, government fees such as the municipality fee and Tourism Dirham where they apply, and our own service fee. Nothing is added after you book unless you ask the property for extras during your stay.

Please check the details before you send a request: dates, number of guests, pets and the house rules on the listing. The property can refuse entry to more guests than were booked.

4. Payment

Payments are processed securely by Stripe. By paying, you authorise us to charge the amount shown at checkout. If a property declines your request, you won't be charged, and any amount already taken is returned in full.

5. Cancellations and changes

Each property sets its own cancellation policy, and you'll find it on the listing under "Cancellation Policy" before you book. That policy decides whether you get a refund and how much. If you need to change your dates, contact the property through the chat first. Changes depend on availability and may change the price.

If a property cancels a confirmed booking, you will get a full refund, and we will try to help you find somewhere similar.

6. During your stay

You agree to follow the property's house rules and UAE law. You are responsible for any damage you or your guests cause beyond normal wear and tear, and the property may charge you for it. Most properties will ask for an Emirates ID or passport at check-in. That is a legal requirement, not something we control.

7. If you list a property

• Your listing must describe the property honestly, including its photos, room types, amenities, fees and house rules.
• Keep your rates and availability up to date. If a guest books dates you have shown as available, you are expected to honour them.
• Reply to booking requests and messages promptly. Long delays lose you bookings and frustrate guests.
• We charge a commission on each completed booking. The rate is agreed with you when you join and shown in your dashboard.
• You are responsible for your own licences, permits and taxes, including any tourism licence your property needs.

8. Messages, reviews and photos

You can message properties and upload content such as a profile photo. Keep it respectful and relevant. Don't share anything that is illegal, offensive or that you don't have the right to share. When you upload something, you allow us to show it on LiveInHotels for as long as it stays there. You still own it.

Please keep payments on the platform. If someone asks you to pay outside LiveInHotels, don't. We can't protect payments made elsewhere.

9. Things you must not do

• Make bookings you don't intend to keep, or book for resale.
• Use someone else's account or payment card.
• Copy our listings or data in bulk, or use bots to scrape the site.
• Try to break into, overload or interfere with the service.

10. Our responsibility

We work hard to keep listings accurate, but much of the information comes from the properties themselves, so we can't promise everything is always correct. We aren't responsible for problems caused by a property, such as overbooking, the condition of a room or the services it provides, though we will do what we reasonably can to help you sort them out.

As far as the law allows, our total liability to you for any booking is limited to the amount you paid us for that booking. Nothing in these terms takes away rights you have under UAE consumer law.

11. Changes to these terms

We may update these terms from time to time. The date at the top tells you when they last changed. If a change is important, we'll let you know before it takes effect. Bookings that are already confirmed stay under the terms that applied when you made them.

12. Law and disputes

These terms are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. If we can't resolve a disagreement by talking it through, it will be handled by the courts of Dubai.

13. Contact

If you have a question about these terms or a booking, email [email protected]. How we handle your personal information is explained in our Privacy Policy.