Privacy Policy
Last updated: 9 November 2026
LiveInHotels helps people find and book monthly stays in hotels and serviced apartments across the UAE. To do that we need some information about you. This page explains what we collect, why we need it, who we share it with and what you can ask us to do with it. If something here is unclear, email us and we'll explain it.
What we collect
When you create an account: your name, email address, phone number and a password. We never store the password itself, only a scrambled version of it, so not even our team can read it. You can also add a profile photo if you want to.
When you book: the property and room, your dates, how many adults, children, infants and pets are coming, and anything you write to the hotel with your request.
When you pay: card payments are handled by Stripe. Your card number goes straight to them and never touches our servers. We only get back what we need to match the payment to your booking, such as the amount and whether it went through.
When you message a property: the messages you send and receive through our chat are stored so both sides can see the conversation and so we can help if there's a dispute.
When you use the site: the properties you save to your wishlist, the searches you make and basic technical details like your browser type and IP address. If you use the map to search, the area you're looking at is sent to Google Maps to draw it.
How we use it
- To run your account and keep you signed in.
- To send your booking request to the property, and to tell you when they accept or decline it.
- To send emails you'd expect from us: confirming your email address, resetting your password, booking confirmations and replies from properties.
- To send notifications in the app or browser, if you've allowed them.
- To take payments and handle refunds.
- To spot fraud and misuse, and to sort out problems when a stay doesn't go as planned.
We don't sell your information, and we don't pass it to advertisers.
Who we share it with
The property you book. They get your name, contact details, dates and guest numbers so they can prepare for you. Hotels in the UAE are also required to register their guests, so the property may ask you for ID when you check in.
Companies that help us run the service. Stripe for payments, Amazon Web Services for storing photos and files, Google for email and maps, and Firebase for notifications. They can only use your information to provide that service to us.
The authorities, if the law requires it or if we need to protect someone's safety.
Cookies
We use a small number of cookies and similar browser storage, mainly to keep you logged in and remember your choices, such as the dates you searched for. If you block them, the site will still open but you won't be able to sign in or book.
How long we keep it
We keep your account details while your account is open. Booking and payment records are kept for as long as UAE tax and accounting rules require, even after you close your account. Chat messages are kept for as long as the booking they relate to. When we no longer need something, we delete it.
Your choices
You can update most of your details yourself from your account page. You can also ask us to send you a copy of the information we hold about you, correct something that's wrong, or delete your account. Email us from the address on your account and we'll reply within 30 days. We may need to keep some records after a deletion request where the law says we must.
Keeping it safe
Everything between your browser and our servers is encrypted, access to our systems is limited to the people who need it, and passwords are stored scrambled. No system is perfect, though. If something ever goes wrong that affects your information, we'll tell you.
Children
You need to be 18 or over to create an account and book. Children can of course stay with you, but we don't knowingly collect personal information from anyone under 18 other than the guest numbers you enter when booking.
Changes to this policy
If we change how we handle your information, we'll update this page and the date at the top. If it's a big change, we'll email you as well.
Contact us
Questions, requests or complaints about your personal information can go to [email protected]. You can also read our Terms of Use.